For International Shipping Please Click Here
USA Shipping Policy
99% of orders ship out the same day as orders are placed.
If the order does not ship out the same day as placed, they will ship out 24-72
hours after the order has been received, unless customer is notified otherwise
and excluding holidays. Knifeworks offers free shipping to all USA orders over
$99.00 or greater. With the free shipping option, we will choose the most cost
effective shipping option. Customers do have the option to choose certain
shipping options if you prefer when placing an order. We offer a wide variety of shipping options to
best fit your needs.We also offer UPS Next Day Air, please call customer service at 888-225-9775 for your estimated shipping cost.
Free Shipping- Available for orders
over $99.00 (We will choose the most
cost effective shipping option for your order; this may include USPS First
Class Mail, USPS Priority Mail or UPS Ground, depending on the size of your
Ground Shipping - $6.95 (USPS or UPS)
UPS 3 day Select - $16.95 (Alaska,
Hawaii, and APO’S are excluded)
(Package will be delivered
within three business days once shipped from our warehouse, excluding holidays)
UPS 2nd day air - $19.95
(Alaska, Hawaii, and APO’S are excluded)
(Package will be delivered
within two business days once shipped from our warehouse, excluding holidays)
USPS Priority Mail for Alaska, Hawaii, and APO's - $7.95
Alaska UPS 2nd day air –
$44.95 each additional pound $1.50
Hawaii UPS 2nd day air -
$32.95 each additional pound $1.50
Hawaii and APO's must be shipped by USPS Priority Mail, unless you choose 2nd
day air by UPS, This service is not available for APO's, shipping charges
will be $7.95 or actual
charges if greater.
privacy is important to us. We will never share or sell any of your
information with third parties, period. Additionally, we will not send
you unsolicited e-mail, or SPAM.
Q: Who is Knifeworks.com?
are a Retail and Internet merchant since 1998 whose mission is to
provide our customers with the most value for their dollar by keeping
our prices among the lowest on the internet, while providing excellent
customer service. We are a low profit margin retailer who strives to
keep costs down so that the savings may be passed along to you, our
Q: What forms of payment does Knifeworks.com accept?
We accept all major credit cards including: Visa, Discover, MasterCard,
and American Express. When purchasing with a credit card, we ask for the billing and shipping address to match your credit card. Additionally, we accept Paypal and money orders.
To pay by money order contact us at our toll free number when placing an
order. If paying by money order, your order will be shipped when we
have received the payment. If you have any questions or concerns please email email@example.com and we will be glad to assist you.
Paypal Order Instructions
1.Please place your order online and choose "money order" as your payment option. This will allow Knifeworks to receive the order. In your customer notes, please mention that you would like to pay with Paypal, so we do not assume its a money order payment.
2. Please login to PayPal to send payment of order total to firstname.lastname@example.org. If you would like for Knifeworks to send you a money request, please request in your customer notes as you place an order.
3. Once Knifeworks has received payment, we will apply the payment to your order and it is ready to be processed.
Q: How does Knifeworks.com ship orders, and what are the charges for shipping?
ground shipping with a purchase of $99.00 or more. Our standard
shipping is US Postal Service and UPS for the 48
contiguous US States. Items shipped to Hawaii and Alaska will be sent
using US Postal Service. If you wish to have a quicker
delivery time, we would be happy to accommodate you.
Q: Are there extra shipping charges on oversized items?
A: Yes, if actual charges are greater than the estimated charges we will add in the difference. please call or email for cost of shipping. Swords may only be delivered in the US, by ground transport.
Q: When will my order be shipped?
A: We try to ship orders out within 24 hours of receiving the order, and most orders are shipped out within 48 hours of receiving the order. Items
that are out of stock or on back order will be shipped as soon as we
receive them from the manufacturer or our distributor.
Q: What is the return policy at Knifeworks.com?
A: We can only accept returns of brand new, unused merchandise that include all the original packaging and an invoice. Unfortunately, we cannot accept used merchandise or returns that are incomplete because we are a new product retailer only. Our refund schedule below starts on the day the customer receives his or her merchandise:
Conditions of Returns
If you have received a promotional item (Bonus Buy, Gift Card, etc) with your purchase. You are more than welcome to send your product back for a refund or exchange. If you choose a refund, the value of the promotional item will be deducted from your refund total amount. If you choose to exchange your product for another item that does not qualify for the promotional item, you will be charged for the value of the promotional item. If you have any questions or concerns about the promotional items return and exchange, please feel free to contact us regarding this matter.
the event you are unhappy with an item you ordered please call us
within 7 days of delivery to receive a return authorization number and
return shipping instructions. Returns must be received with 10 days from
the time you call for you RA number. RA number's will not be issued by
email. This number must be clearly labeled on the outside of the box or
your package will be refused. The following terms and conditions apply:
1) All items must be factory new, unused, and in their
original box with all factory paperwork included.
shipping is non-refundable, and we do not pay return shipping.
3) Do not ship items back in a padded envelope as the box may be
easily crushed or damaged.
4) We ask that you keep a
record of the return tracking number.
5) Include a copy
of the original invoice along with a note detailing the reason for the
6.) PLEASE DO NOT WRITE ON THE PRODUCT BOXES OR PUT TAPE ON THEM,
this causes damage to the box and once
this happens we can not accept them back for a refund or exchange.
All engraved items can not be returned
Items that come with FREE shipping that are returned will be Refunded the Amount of the product less $6.95 shipping.
Items that are returned incomplete will not be refunded, until we receive everything back.
returned for a refund must be in new and resale-able condition.
Additionally all original packaging materials must be returned. Returned
merchandise not meeting these conditions are subject to a 15%
restocking fee, which is deducted from the refund amount, this is determined by the manager.
If your merchandise is defective, it will be replaced during the first 30 days after invoice date on unused items ONLY. After that time period, we ask that you contact the manufacturer directly for any defects covered by their warranty.
If you decide to send your knife back to us on a defected item for a
refund or replacement, you will be responsible for the shipping charges
back to us and we will ship it back to you for free of charge.
If we ship you the wrong item, we will make it right and cover any additional shipping expenses you incur.
Abuse of the return policy
Returns are a costly service for us to provide, however we are happy to
meet the needs of our customers. If you abuse the return policy, as
determined by the owner of Knifeworks.com, you will be assessed a 25%
re-stocking fee. An example of abusing the return policy might be the
habitual return of items.
Q: When I make an online purchase from Knifeworks.com is it secure?
use the highest levels of Internet SSL Security from it's website.
Also, to protect your privacy, we never give your personal information
to anyone - not even your e-mail address.
Q: Does Knifeworks.com sell seconds?
A: We sell only first quality items.
International Sales & Shipping Policies
We are pleased to be able to sell and ship our products worldwide. We have partnered with iGlobal Stores to fulfill all orders outside the United States. As such, please contact iGlobal Stores for all questions regarding payment, duty and tax, shipping, order status, tracking information and delivery of orders outside the United States.
iGlobal Stores International Checkout Benefits
- View product prices and totals in your own currency
- Choose whether or not to prepay duty and taxes to receive a guaranteed landed cost
- Multiple shipping options
- No subscription, no signup fees
Placing an International Order
- Add the items you wish to purchase to the shopping Cart
- Click the "International / Outside the U.S. Checkout" button
- Complete the purchase with the iGlobal Stores checkout
After completing your purchase, please contact iGlobal Stores for questions and concerns regarding international shipping, billing, customs, duties, taxes and shipment tracking numbers.
Payment Methods Accepted
- American Express
- Diners Club
Prepaying Duty & Taxes / Guaranteed Landed Cost
In many cases, you'll be given the opportunity to prepay your duties and taxes for your order. Doing this allows you to pay for your entire order upon checkout with a guarantee that you won't be charged any VAT, duty, taxes or other shipping or customs related fees after your order is complete. Depending on your country and your order value, your order may already be under the deminimus value (the minimum amount at which local taxes are required). In such cases, no duty or tax fees are assessed.
International orders may be shipped via any of the major carriers such as UPS, DHL, FedEx or Post. In order to facilitate the order process, you'll be given two or more shipping options based on the amount of time the order will take to arrive. Delivery times are listed in business days (Monday through Friday) and reference transit time only. There may be additional time required to process the order before it ships. Please note that most shipping carriers do not ship on major U.S. holidays.
To Track Your Order
- Upon completion of your order, you'll receive an email confirmation from iGlobal Stores / iGlobal Stores with order information
- An additional email will be sent once your order ships. This email will contain delivery and tracking information, when available.
- At any time you can visit www.iGlobalStores.com and click the "Track a Package" link
If you need to return an order from outside the United States, please contact iGlobal Stores (see below for contact information) to make arrangements.
About Your Billing Statement
Please be aware that because your payment is being processed through iGlobal Stores, your credit card or bank statement will reflect a charge from iGlobal Stores.
iGlobal Stores Contact Information
Mailing Address: 2855 South 1030 West, Salt Lake City, Utah 84119
Phone: See table below
|International Phone Numbers for iGlobal Stores
|U.S. & Canada: