Knifeworks Exclusives - Tel 888.225.9775 - Free Ground Shipping on Orders over $99

   
 

Q: What is the Knifeworks.com privacy policy?

A:
Your privacy is important to us.  We will never share or sell any of your information with third parties, period.  Additionally, we will not send you unsolicited e-mail, or SPAM.

Q: Who is Knifeworks.com?

A: We are a Retail and Internet merchant since 1998 whose mission is to provide our customers with the most value for their dollar by keeping our prices among the lowest on the internet, while providing excellent customer service. We are a low profit margin retailer who strives to keep costs down so that the savings may be passed along to you, our customer.

 

Q: What forms of payment does Knifeworks.com accept?

A: We accept all major credit cards including: Visa, Discover, MasterCard, and American Express. Additionally, we accept Paypal and money orders. To pay by money order contact us at our toll free number when placing an order. If paying by money order, your order will be shipped when we have received the payment. If paying with Paypal, please email [email protected] for instructions. 

 

Q: How does Knifeworks.com ship orders, and what are the charges for shipping?

A: Free ground shipping with a purchase of $99.00 or more. Our standard shipping is UPS Ground Service and USPS Priority Mail for the 48 contiguous US States. Items shipped to Hawaii and Alaska will be sent using US Postal Service priority mail. If you wish to have a quicker delivery time, we would be happy to accommodate you. 

  
Q: Are there extra shipping charges on oversized items?

A: Yes, if actual charges are greater than the estimated charges we will add in the difference. please call or email for cost of shipping. Swords may only be delivered in the US, by groundtransport.

 

Q: When will my order be shipped?

A:We try to ship orders out within 24 hours of receiving the order,and most orders are shipped out within 48 hours of receiving the order.Items that are out of stock or on backorder will be shipped as soon as we receive them from the manufacturer or our distributor.

 

Q: What is the return policy at Knifeworks.com?

A: We can only accept returns of brand new, unused merchandise that include all the original packaging and an invoice. Unfortunately, we cannot accept used merchandise or returns that are incomplete because we are a new product retailer only. Our refund schedule below starts on the day the customer receives his or her merchandise:
 

Q: When I make an online purchase from Knifworks.com is it secure?

A:We use the highest levels of Internet SSL Security from it's website. Also, to protect your privacy, we never give your personal information to anyone - not even your e-mail address.

 

Q: Does Knifeworks.com sell seconds?

A: We sell only first quality items.