Q: Who is Knifeworks.com?
A: We are a Retail and Internet merchant since 1998 whose mission is to provide our customers with the most value for their dollar by keeping our prices among the lowest on the internet, while providing excellent customer service. We are a low profit margin retailer who strives to keep costs down so that the savings may be passed along to you, our customer.
Q: What forms of payment does Knifeworks.com accept?
A: We accept all major credit cards including: Visa, Discover, MasterCard, and American Express. Additionally, we accept Paypal and money orders. To pay by money order contact us at our toll free number when placing an order. If paying by money order, your order will be shipped when we have received the payment. If paying with Paypal, please email [email protected] for instructions.
Q: How does Knifeworks.com ship orders, and what are the charges for shipping?
A: Free ground shipping with a purchase of $99.00 or more. Our standard shipping is UPS Ground Service and USPS Priority Mail for the 48 contiguous US States. Items shipped to Hawaii and Alaska will be sent using US Postal Service priority mail. If you wish to have a quicker delivery time, we would be happy to accommodate you.
Q: Are there extra shipping charges on oversized items?
A: Yes, if actual charges are greater than the estimated charges we will add in the difference. please call or email for cost of shipping. Swords may only be delivered in the US, by groundtransport.
Q: When will my order be shipped?
A:We try to ship orders out within 24 hours of receiving the order,and most orders are shipped out within 48 hours of receiving the order.Items that are out of stock or on backorder will be shipped as soon as we receive them from the manufacturer or our distributor.
Q: What is the return policy at Knifeworks.com?
A: We can only accept returns of brand new, unused merchandise that include all the original packaging and an invoice. Unfortunately, we cannot accept used merchandise or returns that are incomplete because we are a new product retailer only. Our refund schedule below starts on the day the customer receives his or her merchandise:
Conditions of Returns
In the event you are unhappy with an item you ordered please call us within 7 days of delivery to receive a return authorization number and return shipping instructions. Returns must be received with 10 days from the time you call for you RA number. RA number's will not be issued by email. This number must be clearly labeled on the outside of the box or your package will be refused. The following terms and conditions apply:
1) All items must be factory new, unused, and in their original box with all factory paperwork included.
2) All shipping is non-refundable, and we do not pay return shipping.
3) Do not ship items back in a padded envelope as the box may be easily crushed or damaged.
4) We ask that you keep a record of the return tracking number.
5) Include a copy of the original invoice along with a note detailing the reason for the return.
6.) PLEASE DO NOT WRITE ON THE PRODUCT BOXES OR PUT TAPE ON THEM,
this causes damage to the box and once this happens we can not accept them back for a refund or exchange.
All engraved items can not be returned
Items that come with FREE shipping that are returned will be Refunded the Amount of the product less $5.95 shipping.
Items that are returned incomplete will not be refunded, until we receive everything back.
Items returned for a refund must be in new and resale-able condition. Additionally all original packaging materials must be returned. Returned merchandise not meeting these conditions are subject to a 15% restocking fee, which is deducted from the refund amount.
If your merchandise is defective, it will be replaced during the first 30 days after invoice date on unused items ONLY. After that time period, we ask that you contact the manufacturer directly for any defects covered by their warranty. If you decide to send your knife back to us on a defected item for a refund or replacement, you will be responsible for the shipping charges back to us and we will ship it back to you for free of charge.
If we ship you the wrong item, we will make it right and cover any additional shipping expenses you incur.
Abuse of the return policy. Returns are a costly service for us to provide, but we do gladly to meet the needs of our customers. If you abuse the return policy, as determined by the owner of Knifeworks.com, you will be assessed a 25% re-stocking fee. An example of abusing the return policy might be the habitual return of items.
Q: When I make an online purchase from Knifworks.com is it secure?
A:We use the highest levels of Internet SSL Security from it's website. Also, to protect your privacy, we never give your personal information to anyone - not even your e-mail address.
Q: Does Knifeworks.com sell seconds?
A: We sell only first quality items.